Clear Order Instructions

Support your patients with physician-trusted devices: cold therapy, compression, range of motion, and light
therapy. All backed by fast delivery, clear instructions, and service-first support.

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Step-by-Step Order Process

Getting the right device to the right patient is simple, streamlined, and
fully supported; from referral to recovery.

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Step 1: Submit the Referral

Your local Apex rep gathers the signed prescription, patient contact info, and any required insurance documents (including VA, TRICARE, or workers' comp forms) and sends them to our central office.

Step 2: We Contact the Patient

Once received, our team reviews the paperwork and connects directly with the patient. We confirm key details, coordinate sizing if needed, and prep for delivery.

Step 3: Device Delivery + Training

The device is delivered to the patient’s home. During delivery, we provide hands-on training and all the necessary instructions so they feel confident using their equipment from day one.

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serving patients and clients
across north america

We deliver durable medical equipment across United States, with a special focus on
orthopedic, rehab, and surgical practices. Wherever you are across the United States  — we’ve got you
covered.

FAQs — Durable Medical Equipment & Rental Process

Is my equipment covered by insurance?

While some patients are covered, most pay out of pocket. Our team will review your insurance and work to provide the best possible solution and price for your needs.

How long will I keep my rental equipment?

Rentals usually range from 14 to 90 days, depending on your recovery progress. Most patients start with 14 or 30 days and add time as needed.

What if I’m not satisfied?

If you encounter a problem or issue during your rental period, our team is here to help! The equipment we provide dramatically changes the recovery process, and if you don’t agree, we’ll make it right.

How do I use my equipment?

Head over to our product page for more information.